Charges for Technical Support, Escorted Access to OCDC and other Miscellaneous items are as follows (as of August 1, 2020):

Access & Technical Support    Once-offPer 1/2 hour
OCDC Remote Hands
(beyond included complimentary Remote Hands* - less than 5 min)
Technical Support, Onsite Support, Racking, Backup Restoration$80^$80
After Hours Technical Support, Onsite Support, Racking, Backup Restoration$160^$120
After Hours Escorted Access and Remote Hands by appointment 
(booking made during business hours; min 1hr)*
After Hours Escorted Access Weekend Day Rate by appointment
(booking made 7 days prior)*
Emergency AH Escorted Access and Remote Hands
(booking made after hours, or extended beyond booked time; min 1hr)*
MACD (Modify, Add, Change or Delete service) Charge$160
Expedited MACD (urgent or after hours MACD)$360$120
Public Holidays Surcharge 
*Cancellation fee of $80 applies if cancelled within 2hrs of appointment 

Meeting Room Hire (hour rate)
Meeting Room Hire (day rate)$500

When shipping to OCDC, please send email to and address package 'care of' to: [your organisation name] c/o OMNIconnect Data Centre, 14 Elite Way Carrum Downs VIC 3201

Pallet Handling (per pallet requiring forklift) - please include estimate time of delivery in email$80
Parcel Handling (per parcel) $10

All pricing shown is exclusive of GST.

^If a call-out is required.

*Remote Hands is defined as OCDC remote support for simple tasks such as physically or visually checking equipment, connecting cables or rebooting hardware that can be completed in less than 5 minutes.