Charges for Technical Support, Escorted Access to OCDC and other Miscellaneous items are as follows (as of August 1, 2020):
|Access & Technical Support||Once-off||Per 1/2 hour|
|OCDC Remote Hands (beyond included complimentary Remote Hands* - less than 5 min)||$20|
|Technical Support, Onsite Support, Racking, Backup Restoration||$80^||$80|
|After Hours Technical Support, Onsite Support, Racking, Backup Restoration||$160^||$120|
|After Hours Escorted Access and Remote Hands by appointment (booking made during business hours; min 1hr)*||$80||$80|
|After Hours Escorted Access Weekend Day Rate by appointment (booking made 7 days prior)*||$960|
|Emergency AH Escorted Access and Remote Hands (booking made after hours, or extended beyond booked time; min 1hr)*||$160||$120|
|MACD (Modify, Add, Change or Delete service) Charge||$160|
|Expedited MACD (urgent or after hours MACD)||$360||$120|
|Public Holidays Surcharge||$80|
|*Cancellation fee of $80 applies if cancelled within 2hrs of appointment|
|Meeting Room Hire (hour rate)||$60|
|Meeting Room Hire (day rate)||$500|
|When shipping to OCDC, please send email to firstname.lastname@example.org and address package 'care of' to: [your organisation name] c/o OMNIconnect Data Centre, 14 Elite Way Carrum Downs VIC 3201|
|Pallet Handling (per pallet requiring forklift) - please include estimate time of delivery in email||$80|
|Parcel Handling (per parcel)||$10|
All pricing shown is exclusive of GST.
^If a call-out is required.
*Remote Hands is defined as OCDC remote support for simple tasks such as physically or visually checking equipment, connecting cables or rebooting hardware that can be completed in less than 5 minutes.